Alarm E-mail and SMS Text Message Templates: View, Create, Delete, Assign

You can create templates that define the format and content of alarm message notifications.  Each alarm message recipient can then be assigned two of the templates: one for alarm messages received by e-mail and one for alarm messages received by SMS text message. There are several reasons why you might want to create message templates:

• The level of expertise or responsibility of the message recipient
• Limited screen size on some mobile devices may make long messages difficult to use
• SMS text messages are limited to 160 characters
• The language spoken by the message recipient

There is no practical limit to the number of templates that can be created and saved.

To view or delete alarm E-mail and SMS text message templates:

1. In the header, select Actions and Settings | Set Up E-mail Format. All alarm message templates are listed.
2. To view, click the name of the template. (You can also edit the template if you make changes and click Save.)
3. To delete, select the template and click Delete.

To edit an alarm E-mail or SMS text message template:

1. In the header, select Actions and Settings | Set Up E-mail Format.
2. Click the name of the template. The Edit Alarm Message Template page appears.
3. Complete the fields in the pop-up window and click Save.

To create alarm E-mail and SMS text message templates:

1. In the header, select Actions and Settings | Set Up E-mail Format.
2. Click Add New Alarm Message Template. The Create Alarm Message Template page appears.
3. Complete the fields in the pop-up window and click Save.

To assign an alarm message template to a user, do one of the following:

• In the header, select Actions and Settings | Set Up E-mail Format.
• Select a template, and then click Assign.
• In the header, select Actions and Settings | User Roles. Select a current user or add a new user, and then specify the template name in the Template for SMS Text Alarm Messages or Template for E-mail Alarm Messages field.

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Related Topics

• User Profiles: Create, View, Edit, Delete, Activate, Deactivate
• E-mail Addresses for Alarm Routing: Add, View, Edit, Delete
• Alarm E-mail Routing Rule: Create, Edit, View, Delete