Tracer Ensemble alarm e-mail and SMS text message delivery requires that an SMTP-compliant mail server is present and functioning on the IT network. Tracer Ensemble does not send e-mail and SMS text messages directly; it uses the existing mail server to deliver the messages. For information regarding the installation and configuration of mail servers, contact your IT department.
To setup the e-mail and SMS text message routing:
Note: If an e-mail recipient replies to the Tracer Ensemble alarm e-mail, the Tracer Ensemble mail service responds as defined by e-mail server—configured by your IT department. The Tracer Ensemble system has no control over the configuration of these mail client parameters. Whether the Tracer Ensemble mail profile is used as a send-only function and incoming e-mails are ignored or a user routinely checks the Tracer Ensemble profile inbox for status on alarms sent to contractors or other personnel is determined by your IT department and/or local Trane representative.